Frequently Asked Questions
1. What kind of company is EuroTreatMed and why shall I trust it?
Eurotreatmed is a registered company which enables foreign Patients to receive top European quality treatment in Poland. It is the only foreign representative of several, carefully chosen clinics from southern Poland, acting as an intermediary between a clinic and a Patient, providing the best choice of medical treatment, full and dedicated care, transportation and other services such as translating documents or medical records. Our representative will guide you through the qualification process, will help with all the other arrangements, and will be there, as your concierge, during your stay. All of this, with no extra fee! We have agreements with hospitals and are their “external international patients department”.
2. Do your doctors and medical staff speak English?
You don’t have to worry about communication in the clinic – your doctor and most of the medical staff will be all English speakers. If some problems with understanding will occur then you have a 24-hour phone to your dedicated medical assistant who would be glad to help you. If a certain consultant does not speak English, we provide interpreter services.
3. What is included in the price? Are there any other payments or hidden fees? / Is the flight/transfer included in the cost?
In the “quick facts” tab, on the treatments pages, you will find the estimated cost. In most orthopaedic procedures we offer the total-care packages – in this case, the treatment plan, a transfer from and to the KTW airport, stay in the clinic, medical examinations, tests, surgical procedure, medical care, rehabilitation (depending on the package option), alimentation, personal assistant, medical record in English are included. To get detailed pricing please contact us – sometimes the costs depend on the implant chosen, the estimated length of stay etc. Every time you pay the whole quote in the clinic (sometimes an advance payment is required to book a date for you).
Your flight is not included in the price, however, we will be happy to help you find the most convenient and affordable option. If you decide to stay longer or take advantage of some sightseeing, you will pay in the hotel or by the tour operator. All of our clinics do have liability insurance, but if you would like to get extra insurance you will need to purchase it additionally.
If transfers are not included in the treatment you have chosen, we are also happy to suggest the best way to get to the clinic from the airport.
4. How long do I have to stay in Poland?
The duration of your stay will depend on the type of treatment that you are receiving. The estimated length of your stay is specified in “quick facts” at the top of every treatment description. However, it all depends on your health condition and the Doctor’s decision about travelling and flying. Usually, for orthopaedic surgery, you may stay in our clinic for 4-14 days to start the rehabilitation process under the supervision of our specialist. After some procedures, such as prostate artery embolization, you can fly home after 3 days. For some of the treatments, you may need to come back for a couple of visits (Stem Cells Therapy).
5. How can you guarantee the quality of the treatment?
The highest possible quality of service is provided in all of the clinics in Poland that we cooperate with. The clinics take full responsibility for the quality of the service they provide. They all owe liability insurance. Doctors and Consultants are broadly recognised as leaders in their fields. However, you can never fully predict the outcome of the medical procedure, as it depends on the individual case. If you would like to get additional peace of mind you may purchase additional insurance for a medical traveller, that covers not only basic things such as luggage loss but also a cost for prolonging the stay etc.
6. Do clinics pay for being recommended on EuroTreatMed.co.uk?
No. Clinics do not pay to be listed on our website. We decide with whom are we cooperating because of the level of service, treatment quality and Patient satisfaction which are our principles.
7. Who arranges the formalities related to my medical travel?
We would be glad to help you with every detail of your medical travel. We can help you with choosing the most convenient flight, we will contact your doctor and help you with the arrangements concerning your treatment. In some of the treatment packages, we will also organise the airport pickup so you do not have to worry about anything – just check with our medical travel checklist that you have all of your personal belongings necessary for your stay in Poland.
8. Can I cancel the planned trip and procedure?
You are free to cancel your trip anytime but please keep in mind that you may not receive your deposit (advance payment) paid in the hospital – to reserve the Doctor’s time, an operating room, room for the post-operative care for the Patient, prepare implants and so on.
9. Who arranges my post-treatment care?
In some of the treatment packages, you get also post-surgery care, when the specially trained physiotherapist or nurse will help you get back to full fitness. You will also receive recommendations when coming home. If you have any questions regarding your post-operative period, you can contact your assistant anytime. You can always get in touch with us, and we will do our best to give you the most accurate medical advice.
10. What if I don’t find the procedure that I am interested in on your website?
Please contact us and briefly describe what is your medical condition and in which medical area you are looking for help. We will do our best to provide you with the highest quality treatment in Poland.
11. What shall I do if I need a visa to visit Poland?
Our team is providing official confirmation of appointments scheduled if you wish to file a visa application with the Embassy in your home country to obtain a visa for entry to Poland for medical treatment.
Copies of the patient’s passport and if necessary of an accompanying person is needed to complete this process. If you need a visa, the full amount of the treatment price needs to be paid in advance. We have to confirm the information to the Polish Embassy in your home country that full advance payment was received for coverage of treatment costs. Therefore, a letter of certification can only be made upon receipt of the full advance deposit. However, in most cases, we do not organise visas on our Patient’s behalf, so feel free to ask for the visa in your local embassy.
11. How will I travel back home after the operation? Will anyone help me at the airport?
If you are flying back home after the knee or hip replacement in Poland, you may find it helpful, if somebody will assist you at the airport. There is a free-of-charge service provided by the airlines, to allow people with limited mobility to travel comfortably. With such a service, the airport staff member will help you to check in your luggage and will take you in a wheelchair from the meeting point, through the security to the gates, and then with a special lift, to the plane. After the surgery abroad, it’s a very helpful option. In this video, we will show you how to add special assistance (wheelchair assistance) to your Ryanair or Wizzair flight. Please find the video with instructions on “how to add special assistance to my Ryanair or Wizzair” flight, below: